{"id":21479,"date":"2025-04-16T11:47:37","date_gmt":"2025-04-16T09:47:37","guid":{"rendered":"https:\/\/www.lagentlefactory.com\/blog\/?page_id=21479"},"modified":"2025-04-16T11:55:59","modified_gmt":"2025-04-16T09:55:59","slug":"on-recrute-un-customer-success-manager","status":"publish","type":"page","link":"https:\/\/www.lagentlefactory.com\/blog\/on-recrute-un-customer-success-manager\/","title":{"rendered":"On recrute"},"content":{"rendered":"\n<h2 class=\"has-x-large-font-size\">On recrute notre prochain Customer Success Manager B2B\/B2C \u2013 Alternance<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">Poste<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">Customer Success Manager B2B\/B2C \u2013 Alternance<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">\ud83d\udccd <strong>Lieu<\/strong> : 117 rue Montgolfier, 59100 Roubaix<br>\ud83d\udcc5 <strong>D\u00e9but souhait\u00e9<\/strong> : entre juillet et septembre 2025<br>\u23f3 <strong>Dur\u00e9e<\/strong> : 1 ou 2 ans<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">Qui sommes-nous ?<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">Depuis 2013, <strong>La Gentle Factory<\/strong> imagine une mode responsable et 100 % fabriqu\u00e9e en France, \u00e0 partir de mati\u00e8res biologiques ou recycl\u00e9es.<br>Notre mission ? R\u00e9parer la mode, fil apr\u00e8s fil.<br>Avec plus de 100 revendeurs, deux boutiques parisiennes et une croissance constante, on continue de tisser notre histoire avec engagement et enthousiasme.<\/p>\n\n\n\n<p style=\"font-size:18px\">Rejoindre La Gentle Factory, c\u2019est int\u00e9grer une <strong>\u00e9quipe soud\u00e9e<\/strong>, dans une <strong>TPE agile<\/strong>, et contribuer activement \u00e0 faire bouger les lignes du textile.<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Rencontrez Marin, charg\u00e9 de d\u00e9veloppement BtoB\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ANKb8DlePhE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">Ta mission (si tu l\u2019acceptes)<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p>Au c\u0153ur de notre strat\u00e9gie B2B et B2C, tu travailleras main dans la main avec <strong>la directrice de marque<\/strong> et le <strong>responsable wholesale<\/strong>.<\/p>\n\n\n\n<h3 class=\"has-medium-font-size\">Tes missions principales :<\/h3>\n\n\n\n<p style=\"font-size:18px\">\ud83d\udecd <strong>1\/3 du temps en service client B2C<\/strong><\/p>\n\n\n\n<ul style=\"font-size:18px\"><li class=\"\">R\u00e9ponse aux messages et appels clients<\/li><li class=\"\">Suivi des commandes, \u00e9changes et retours<\/li><li class=\"\">Conseil produit et aide \u00e0 la navigation<\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">\ud83e\udd1d <strong>2\/3 du temps sur l\u2019animation du r\u00e9seau B2B<\/strong><\/p>\n\n\n\n<ul style=\"font-size:18px\"><li class=\"\">Suivi des commandes entrantes (back-office)<\/li><li class=\"\">Cr\u00e9ation de devis, \u00e9dition des factures<\/li><li class=\"\">Pr\u00e9paration de supports commerciaux<\/li><li class=\"\">Appels aux revendeurs pour relayer nos nouveaut\u00e9s<\/li><li class=\"\">Gestion de la relation client et du SAV<\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">\ud83d\udce6 <strong>+ des missions transverses ponctuelles en logistique<\/strong>, directement depuis notre entrep\u00f4t (situ\u00e9 juste sous nos pieds !)<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">Ton profil<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<ul style=\"font-size:18px\"><li class=\"\">\u00c9tudiant\u00b7e en IAE, \u00e9cole de commerce ou universit\u00e9 (Bac +4\/5)<\/li><li class=\"\">Tu es <strong>rigoureux\u00b7se, organis\u00e9\u00b7e et autonome<\/strong><\/li><li class=\"\">Tu aimes <strong>le contact client<\/strong> et tu sais trouver les bons mots (\u00e9crit et oral)<\/li><li class=\"\">Tu n\u2019as pas peur de \u201cmettre les mains dedans\u201d et de g\u00e9rer plusieurs missions<\/li><li class=\"\">Tu ma\u00eetrises <strong>Excel<\/strong> (ou tu n\u2019as pas peur d\u2019apprendre)<\/li><li class=\"\">L\u2019\u00e9co-responsabilit\u00e9 et le Made in France sont des valeurs qui r\u00e9sonnent chez toi<\/li><\/ul>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">Ce qu\u2019on t\u2019offre<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p style=\"font-size:18px\">\ud83d\udcb8 R\u00e9mun\u00e9ration selon bar\u00e8me l\u00e9gal<\/p>\n\n\n\n<p style=\"font-size:18px\">\ud83c\udf7d Prise en charge \u00e0 50 % des titres-restaurant<\/p>\n\n\n\n<p style=\"font-size:18px\">\ud83d\udc55 R\u00e9ductions tr\u00e8s cool sur toutes nos collections<\/p>\n\n\n\n<p>\ud83d\udeb2 50 % des frais de transport rembours\u00e9s<\/p>\n\n\n\n<p style=\"font-size:18px\">\ud83e\uddd1\u200d\ud83e\udd1d\u200d\ud83e\uddd1 Une vraie int\u00e9gration dans une \u00e9quipe engag\u00e9e, dynamique et bienveillante<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<h2 style=\"font-size:25px\">D\u00e9roul\u00e9 des entretiens<\/h2>\n\n\n\n<ul><li><\/li><\/ul>\n\n\n\n<p>Entretien avec <strong>Alban<\/strong>, responsable wholesale\/retail d&rsquo;abord, et ensuite avec <strong>Christ\u00e8le<\/strong>, fondatrice de La Gentle.<\/p>\n\n\n\n<p>Rencontre avec des membres de l\u2019\u00e9quipe. <\/p>\n\n\n\n<p><strong>\ud83d\udce9 Pour postuler<\/strong><br>Envoie ton CV et un petit mot sympa \u00e0 [<a class=\"\">contact@lagentlefactory.com<\/a>]<\/p>\n\n\n\n<ul><li><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On recrute notre prochain Customer Success Manager B2B\/B2C \u2013 Alternance Poste Customer Success Manager B2B\/B2C \u2013 Alternance \ud83d\udccd Lieu : 117 rue Montgolfier, 59100 Roubaix\ud83d\udcc5 D\u00e9but souhait\u00e9 : entre juillet et septembre 2025\u23f3 Dur\u00e9e : 1 ou 2 ans Qui sommes-nous ? Depuis 2013, La Gentle Factory imagine une mode responsable et 100 % fabriqu\u00e9e [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":21453,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>On recrute notre Customer success manager - La Gentle Factory<\/title>\n<meta name=\"description\" content=\"Rejoins La Gentle Factory en alternance \u00e0 Roubaix ! Un poste hybride B2B\/B2C. 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